RETURN POLICY
What if the product arrives and is not what I ordered?
If you believe that you have received product that is not what you ordered, please contact us on the first available business day. It is highly recommended that you purchase a product sample before ordering, as a reference. Please keep in mind that products you will ultimately receive. We may request digital photos of the product received to confirm product details, size, color, etc. If the products you have received do not match those that you have ordered, our store will replace your products or pick-up and refund your purchase. The decision to replace or refund will be made in consultation with you, the customer, as to which solution is acceptable for both parties.
All returnsmust be sent back within a few days of receipt of the item. We only accept products in their original condition. That means we don't accept the return once the products have been used. And we don't pay the return package's shipping fee. Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service.
Notes: Please bring your package to your local post office, then choose a shipment method with tracking number. We can only receive the package from overseas post office. Please email the tracking number to our customer service once you ship out the package, or we don't take any responsibility if we can't receive the package in time and to be returned back to you.